Investor Charter

  1. ABOUT STARSEED INVESTMENTS

Starseed Investments Private Limited is a financial services company promoted by professionals with rich experience, with an objective of providing customer-centric, value-added advisory services with a focus on client satisfaction, timely delivery and customized solutions.

The Company applies professional experience, competencies and methodologies to help clients navigate complex financial situations and arrive at appropriate solutions based on their requirements.

Starseed Investments provides a broad range of financial and advisory services, including investment advisory and investment management services.

  1. VISION AND MISSION

Vision

To provide professional, transparent and client-centric financial advisory services that help investors make informed investment decisions.

Mission

To understand each client’s financial requirements, objectives and risk profile and provide appropriate investment advice and solutions aligned with the client’s circumstances and goals.

  1. DETAILS OF THE INVESTMENT ADVISER

Complete name of Investment Adviser as registered with SEBI

Starseed Investments Private Limited

Type of Registration

Non-Individual

Registration number

INA000018771

Validity of Registration

Valid till it is suspended or cancelled by the board

Complete Address

G/F, CB-13 A, Shalimar Bagh, Shalimar Bagh, NORTH WEST
DELHI, North West Delhi, Delhi, 110088

telephone numbers

+91 0120 4755288

Name of Principal Officer

Rohit Vajpeyi

Contact number of the Principal Officer

9810109297

Contact Email ID of the Principal Officer

rvajpeyi@starseedinvest.com

Corresponding SEBI regional/local office address.

Securities & Exchange Board of India
5th Floor, Bank of Baroda Building, 16, Sansad Marg, New Delhi, Delhi 110001

AMFI Registration Number:

ARN – 174855

  1. SERVICES PROVIDED BY STARSEED INVESTMENTS

Starseed Investments provides professional financial and investment-related services based on client requirements.

The Company’s website describes its services to include:

Investment Advisory & Investment Management

Providing investment advisory and investment management-related services to clients, including corporates, institutions, PSUs and Government bodies.

Customized Financial Solutions

Providing customized solutions based on the client’s requirements, circumstances and objectives.

Other Professional Services

The Company also provides services relating to investment banking, networking, monitoring, evaluation, governance, regulatory compliance, accounting, audit and complex business solutions.

For SEBI Investment Advisory services, the applicable regulatory requirements under the SEBI (Investment Advisers) Regulations, 2013 and relevant SEBI circulars/master circulars shall prevail.

  1. SERVICES TO INVESTORS

As a SEBI Registered Investment Adviser, Starseed Investments shall undertake the applicable regulatory processes before providing investment advice, including:

  • Client onboarding and KYC requirements.
  • Risk profiling of the client.
  • Suitability assessment.
  • Execution of the Investment Advisory Agreement.
  • Providing applicable disclosures and the Most Important Terms and Conditions (MITC).
  • Providing investment advice based on the client’s requirements, financial circumstances, investment objectives and risk profile.
  • Maintaining appropriate records as required under applicable regulations.
  • Maintaining confidentiality of client information, subject to applicable law.
  • Providing information regarding applicable fees, costs, risks and conflicts of interest.
  • Providing access to the applicable grievance redressal mechanism.

Investment advice shall be provided in accordance with the applicable SEBI regulatory framework.  

  1. RIGHTS OF INVESTORS

Investors have the right to:

  • Receive fair and equitable treatment from the Investment Adviser.
  • Receive clear and adequate information about the services being provided.
  • Know the applicable fees, charges and other costs before availing the services.
  • Receive investment advice after appropriate risk profiling and suitability assessment.
  • Receive appropriate disclosures regarding material conflicts of interest.
  • Receive information about the risks associated with recommended investments.
  • Maintain confidentiality of information provided to the Investment Adviser, subject to applicable law and regulatory requirements.
  • Seek clarification regarding investment advice and the services provided.
  • Receive information regarding the grievance redressal mechanism.
  • Raise grievances and seek resolution through the prescribed grievance redressal mechanism.
  • Escalate unresolved grievances through the applicable regulatory and dispute-resolution mechanisms.
  1. RESPONSIBILITIES OF INVESTORS

Do’s

Investors should:

  • Deal only with a SEBI-registered Investment Adviser.
  • Verify the Investment Adviser’s registration details on the SEBI website.
  • Carefully read the Investment Advisory Agreement and MITC before signing.
  • Provide complete and accurate information for KYC, risk profiling and suitability assessment.
  • Provide updated information whenever there is a material change in financial circumstances, objectives or risk appetite.
  • Understand the fees, costs, risks and other terms before availing advisory services.
  • Ask questions and seek clarification before acting upon investment advice.
  • Maintain records of agreements, communications and transactions.
  • Use only the official communication channels of the Investment Adviser.
  • Report any person offering assured or guaranteed returns in connection with investment advisory services to the appropriate authority.

Don’ts

Investors should not:

  • Deal with unauthorised persons claiming to represent Starseed Investments or any SEBI-registered Investment Adviser.
  • Share passwords, OTPs, login credentials or other confidential security information.
  • Transfer funds to the Investment Adviser for the purpose of making investments on the investor’s behalf, except where specifically permitted under applicable regulations.
  • Rely solely on unsolicited investment tips, rumours or unverified information.
  • Act on promises of guaranteed, assured or unusually high returns.
  • Make investment decisions without understanding the associated risks.
  • Share sensitive financial or personal information with unauthorised persons.
  1. CONFIDENTIALITY

Starseed Investments shall maintain appropriate confidentiality of information provided by its clients.

Client information shall not be disclosed except where:

  • Disclosure is required under applicable law or regulation;
  • Disclosure is required by a regulatory/statutory authority;
  • Disclosure is necessary to comply with a legal obligation; or
  • The client has provided the requisite consent.
  1. RISK DISCLOSURE

Investments in securities markets are subject to market risks.

Past performance is not indicative of future performance.

Investment advice does not constitute a guarantee of returns or protection against losses.

Investors should consider their investment objectives, financial circumstances, risk appetite, investment horizon and liquidity requirements before making investment decisions.

Investors should carefully read all relevant documents and disclosures before investing. 

 

  1. GRIEVANCE REDRESSAL MECHANISM

Starseed Investments has a structured grievance redressal mechanism for addressing investor complaints.

Level 1 – Starseed Investments Private Limited

Investors may first approach Starseed Investments through the Company’s official contact details:

Email: bo@starseedinvest.com
Contact: +91 9810109297

Grievance Officer / Designated Contact Person:
[Insert name and designation]

The grievance shall be addressed in accordance with the applicable regulatory timelines.

Under the current SEBI framework, Investment Advisers are required to resolve investor grievances within 21 days from receipt of the complaint.

Level 2 – SEBI SCORES 2.0

If the investor is not satisfied with the resolution, the investor may approach SEBI through SCORES 2.0.

SCORES 2.0:
https://scores.sebi.gov.in/

SCORES provides an online mechanism for registration and tracking of investor complaints.

The applicable review mechanism may be used where the investor is not satisfied with the resolution provided by the intermediary.

Level 3 – Online Dispute Resolution

Investors may also use the SMART ODR platform for online conciliation and/or arbitration, wherever applicable, in accordance with the prescribed framework.

SMART ODR:
https://smartodr.in/

  1. INVESTOR COMPLAINT DATA

Starseed Investments shall disclose investor complaint data on its website in the format and frequency prescribed by SEBI.

The complaint disclosure shall include the applicable details relating to:

  • Complaints received;
  • Complaints resolved;
  • Complaints pending; and
  • Other information prescribed by SEBI.

The complaint data shall be updated in accordance with the applicable SEBI requirements.

  1. REGULATORY FRAMEWORK

This Investor Charter has been prepared with reference to the applicable regulatory framework governing SEBI Registered Investment Advisers, including:

The current SEBI Master Circular consolidates the applicable directions for Investment Advisers and includes the Investor Charter as Annexure F.

  1. IMPORTANT NOTE

Registration granted by SEBI, membership of IAASB/BSE or any other regulatory recognition should not be construed as an endorsement of the services provided by the Investment Adviser or as a guarantee of the performance of the Investment Adviser.

Investment decisions involve risks, and investors should make investment decisions based on their own requirements and circumstances.

Starseed Investments Private Limited
SEBI Registered Investment Adviser

Website: www.starseedinvest.com
Email: bo@starseedinvest.com
Contact: +91 9810109297